Some mixed feedback about delivery. ARHAUS - 85 Photos & 212 Reviews - 1651 International Dr, McLean, VA - Yelp Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Design materials that enhance the Arhaus brand and the overall . Im gonna file a complaint with the attorney generals office. They are sending someone to repair some of the pieces and are actually replacing some of them. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? I love elegant and sophisticated design Arhaus offers. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Thank you to Daniel and Michael as well as the professional delivery team. BEAUTIFUL FURNITURE STORE ! We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Would definately recommend the store and their delivery again! This store is a hidden gem and a must for shoppers searching for unique home furnishings. Do I need to create an account to order online? Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Arhaus custom If I could give them zero star for customer service and follow up I would do it. Company doesn't provideor hidescustomer service phone number. I was thrilled with my order of outdoor patio furniture from Arhaus. Better yet, these already-marked-down slipcovers were an additional 50% off. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. It's was a big change but being empty nesters we felt it was time. I ordered lamps and bedding. I have no issues with the quality of the furniture. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. She was amazing. He was very rude and said "you're done looking around get out." Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. I apparently ordered a custom outdoor furniture set. The store is a joy for us to shop in and I don't particularly like furniture shopping. Arhaus Furniture Review - Must Read This Before Buying We use dedicated people and clever technology to safeguard our platform. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. Wife desired a unique dining table with stone inlays priced at $6200- wow. I love this store! Arhaus Reviews | Read Customer Service Reviews of arhaus.com - Trustpilot After the third time, the concierge suggested that I return the chairs and chose new ones. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. Know what you want before you order but seriously you can't go wrong buying at Arhaus. The furniture is beautiful, current and they have unique things . National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. I was "disconnected" by phone 3 times. Coffee table arrived after extended wait with large black streaks all over it. Worst customer service Ive encountered. We will definitely be repeat customers. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. His product knowledge put us at ease once we decided on our bedroom set. Customer service's response was that normal wear is not covered. Everyone there is incredibly helpful and great to work with too. Similarly, the line between "pushy" and "helpful" can vary from person to person. I purchased several pieces of furniture from Arhaus. Thank you for your exceptional service and quick turnaround time! Minimum payments are required for each Credit Plan. All appeared sturdy and well constructed compared to other places I had visited. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. You know those sales people that just bug? Arhaus in Leawood, KS 66209 - (913) 663-0250 - Chamber of Commerce Does someone need to be home to accept my delivery? While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. It has beautiful furniture. The Palmer bedroom set we purchased looks great and very impressed with the quality. Once you've made your decision, send back the rug swatches within 14 days for a full refund. nancy. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Clearance Items (marked Last Chance! I was informed that the benches are ready but the table will likely be delayed until May!! Should you notice an inconsistency, please contact Arhaus. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. It came out absolutely beautiful. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. Purchased a console for my living room! Again, special thank you to Tracy, and thanks to the rest of the staff there. We are also Disappointed in the Taylor Sofa comfort and performance. It was also replaced and the 3rd one also had an off color board. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. It is your responsibility to inspect your product upon delivery. . Yes. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Poor customer service. The 2nd one got had a chip on the top and an off color board. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. We got the warranty and it still takes months to get our new furniture repaired. I also got covers for when it snows here in Colorado. Arhaus Furniture Reviews - Glassdoor No follow through yet again. I bought $4500 worth of stuff on the website and they charged me $5500. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. A 10% restocking fee will be applied. This is a follow up to my September 27, 2022 review. Great furniture and sales people. She help really helped me through the process. It's for sure my favorite furniture store in San Diego! Sat, Mar 23, 2013 : 4:55 a.m. People that come over say the room belongs in a magazine. Michael has also been very helpful as well. I will rather go to Bob's furniture. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. No one in the store claimed to know anything about the issue that had been going on for 3 months. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! I have been an Arhaus customer for twenty+ years. They assist you in every part of the process. Arhaus Furniture Customer service? Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! I contacted Arhaus service and discovered that the warranty was only thirty days. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. She said she had just the the item. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. We do not offer pick-ups at our distribution center. The salesperson said she had reserved them for me. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Email Customer Service - Tell Us About Your Experience - Mariano's We tried every possible method to inflate without, and it just. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. I'd give this place zero stars if I could. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp We furnished our dinning room, formal living room and family room furniture at Arhaus. Definitely will be back. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. I, too, have shopped there and was completely ignored by their staff. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I love the products in this store. I was hesitant since it was a floor sample. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. The showroom is clean and beautifully furnished. Thank you. Key Responsibilities. 60 days. Arhaus Company Contact Information | Email, Phone Number | Adapt.io They are liars, don't live up to their commitments, and are rude. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language I have called, many times. 4 Reviews of Arhaus.com - ResellerRatings Can I pick up my merchandise at my local store? I would not be purchasing from them again and would not recommend them. Love my Pearson Gallery bedroom set. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. We expect to keep finding more of what we love at Arhaus. What if my item(s) does not look like what I saw in the store or online? Even worse than this, I cannot get straight answer from the salesperson. They were delivered yesterday, and three out of the six had scratch marks on the legs. Awesome ordering process! I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. I spend about $5k to purchase the patio furniture last December. Customer service never calls back when you try to resolve the account. Within a couple of months the item began peeling. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. No problem with ordering, delivery etc. Arhaus - Facebook They are awful at customer service and do not stand behind their product. I would suggest that no one buy any product from this company. The shipping label would only cover the weight of one of the boxes. Who knows? I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Love the furniture but pretty bad customer service. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. How do I apply for an Arhaus Credit Card? 14 days: Many of our pieces are hand-crafted from natural materials. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. A new customer service representative created another email to send to UPS. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Arhaus Reviews, Ratings | Furniture Stores near 5300 W 119th St Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. We require contact information to ensure our reviewers are real. The covers are easy to use and help me make this furniture last forever. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. You won't be disappointed. How much do Arhaus Furniture Customer Service jobs pay? and it was a wrong size, of course. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. 4. Your experience can help others make better choices. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Tracy worked with me and was very pleasant to deal with. I asked for 10% considering I spent all night upset with my experience. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Merchandise in our warehouse cannot be held more than 90 days. The sales staff is very helpful and non-judgmental (snobby). Thanks for nothing Arhaus. I can't say enough about the beautiful furniture and great customer service at Arhaus. Do you ship to Canada or other international destinations? We'll be back! With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. Delivery time is problematic with this company. Yes, all pricing is consistent in stores, in the catalog, and online. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Great experience. We will recommend and shop at Arhaus in the future! As we walked through the showreom we saw so many things that we loved! They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Companies can ask for reviews via automatic invitations. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. How do I request a catalog or sign up for email or remove my name from your mailing list? He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. They refunded Le the wrong amount and sent a bill! Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. I recently purchased a condo after selling my home. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. It was not listed "AS IS" so I expect all parts to come with it. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+.