You have accepted additional cookies. What Covid rules do holiday destinations have? the customer service phoneline is useless as its all automated, they claim they are open til 1pm on a saturday, this is not the case, they hung up on me on several occastions.sat in for the 2nd weekend in a row , no text saying out for delivery, stayed in an waitied for 12 hours, still NO PASSPORT!!!! Passport application survey. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. He even took a picture as proof with the number 15 clearly visible! States passport delivered 14/02/23. Before you ship Packing Documentation Conditions After you ship Tracking Billing Making a claim E-solutions Website Shipping tools Create an account More Downloads Contact us Customer Care Monday - Friday : 08.00 - 18.00 Saturday: 08.00 - 13.00 Sunday: closed Call us: 0800 100 600 Send a message Start chat now After waiting for over a week he phoned the delivery company and, after over an hour on hold, he was told he could collect it from the nearest depot. The BBC is not responsible for the content of external sites. If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks or smth. No delivery. Verification can help ensure real people write reviews about real companies. My passport was apparently printed and sent on Tuesday 15th but I have not heard anything from TNT since and I am unable to see anything on the TNT tracking page with regards to where my passport is. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Dont include personal or financial information like your National Insurance number or credit card details. TNT is one of the most successful courier companies in the industry. HM Passport Office seemingly have no interest in helping, and it is nearly impossible to speak to anyone at TNT to discuss the issue. They will use the 'share code' to confirm your immigration status and save this evidence themselves. Find out by entering your tracking number, track by reference, obtain proof of delivery, or TCN. choose a holiday where you have flexible booking. The Passport Office says that it can take up to 10 weeks for passports 'as many people put off applying during the pandemic' but that is just for the application and doesn't include any delay caused by the delivery service. There are loads if articles about this and The Government is doing NOTHING. You must be logged in to reply to this topic. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. Request and download a 'share code' online, using the relevant GOV.UK page: 2. What should I do? Quoting a source at the department, it said that in cases where TNT had lost a passport it was re-printing the document and sending it by Royal Mail instead. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. To help us improve GOV.UK, wed like to know more about your visit today. No info or anything. The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. Will I need a booster shot to travel in 2022? A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. Even though my address clearly states number 9. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. Someone must be present at your home/office when the courier comes to deliver your passport. This tracks your activity using third party cookies. Author Neil Gaiman, of Good Omens and American Gods fame, tweeted: We have seen hundreds of complaints on Twitter and other social media platforms in the last few weeks. I shouldn't have to chase it every day very unreliable. This is criminal, the driver didn't even ring the door bell but took a photo of the door and lied saying no one was in when I was specifically waiting for my parcel all day. Textphone: 18001 0300 222 0222 Delivery to Europe in 1-3 days, the U.S. in 3 days and Asia-Pacific in 3-5 days.*. TNT really need to address this and be honest and open with information.The delivery truck driver was professional, courteous and careful with my boxed and bulky item. Government issued passport but used private company for delivery. https://uk.trustpilot.com/review/tnt.co.uk. Premium Delivery Option; If you chose Premium Delivery, TNT will contact you to schedule a date and time for delivery. Up to 10 different consignments or references can be tracked at a time. Some have even had their passport or application supporting documents lost by TNT. My passport was printed today at 10:37am and I have just tried tracking it through TNT and have been able to arrange delivery for tomorrow! You have accepted additional cookies. No answer . One time I schedule a weekday but they came a day earlier so that I missed again my passport. I attended the passport office on Weds 10 Nov to lodge my application. The delivery staff did not use any intercom. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Just unbelievable, l don't know why the passport office still employing TNT for the passport delivery, very poor service, no communication, hours and hours on the phone. Strictly's Amy Dowden: 'I was seen as a risk', Echoes of Hillsborough for Arena families. The Passport Office is currently advising travellers to allow up to 10 weeks for applications to be processed, up from an average turnaround time of three weeks before the pandemic. If you are reading this now and you have started worrying after reading the other reviews, do not despair, as you might have a positive experience like me! Many British sun-seekers book a break in . This includes when we have refused the application because the customer has no claim, or the customer has withdrawn their application. You can contact them here. We are an independent company and are not connected to the UK Home Office but hopefully through crowd sourcing we can provide you with an excellent resource. When your new passport failed to arrive, the Passport Office very quickly issued a fresh one and sent it to you by Royal Mail. Awful service. Really distressed. Hopefully will update by tomorrow night with a passport in hand haha. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. A simple Twitter search of 'TNT passport' or checking TNT's trust pilot reviewshighlights the scale of the problem. Can't find your P2G reference number? Date of experience: 26 February 2023 Useful NI Nina 1 review GB 2 days ago Failed delivery Still no passport. We use some essential cookies to make this website work. Thank you for using our passport application service. I don't get why they linked that TNT thing as it was just a Royal Mail delivery. When you book a TNT delivery through Parcel2Go, just . You can change your cookie settings at any time. TNT said that a surge in passport applications as Covid-19 restrictions were eased had caused a backlog. All Rights Reserved. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. This is criminal that the UK Government have chosen TNT and paid a them 77 Million contract to deliver passports and their couriers are just crooks who don't ring the bell but still take photos and say no one answered. Totally disappointed. Been on hold on the customer service phone line for nearly 3 hours yesterday. What do you want us to do? Welcome to TNT UK. By. We are a group of people who love to travel and wanted to create a UK resource to give passport applicants some idea of how long they should expect to receive their passport. Worst company for delivery! Staff should also be aware that the last post is 5pm. With TNT tracking, you'll be able to keep an eye on the whereabouts of your parcel every step of the way. Track & Trace. I rescheduled the delivery for this weekend again, only turn out this morning I look at the system it changed the date again. However, the passport did not arrive. Delivery on next possible business day. But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. TNT, which is. Picture of a black front door. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. Find out about call charges. Read about our approach to external linking. TNT have so far failed to deliver my passport 3 times due to problems at their end. If you need help with tracking your package, you can trace it online using the TNT tracking tool. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. (TNT tracking?? "We apologise for any inconvenience caused.". Go to your nearest passport office if at all possible with all the documentation you have for your application. Continue in the time remaining or youll lose your application. The tracking number is your application number minus spaces and PEX (referred to by TNT as your "PAN number"). Simple & easy. written by Warefk158 on 19/06/2021. 1. I have rescheduled several times on weekend that I am available and the system change the date without noticing me until I found out myself on the system. Little wonder the economy has low productivity, when the government can't arrange for passports to be delivered in a more efficient manner.I recommend a DPD style delivery tracker, where a delivery number is provided, along with a predicted arrival time. 2 - Still no update to the tracking by Friday morning, so tried TNT Live Chat. UPDATE: Still no passport/unable to track still. Find out how we combat fake reviews. She finally received her lost passport several hours after she was due to fly to Egypt. Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions. I was travelling home from working away that day. I also was able to receive the tracking from TNT shortly (I checked probably 3 hours after that call? Is it lost. The line is open from 8am to 8pm Monday to Friday, and from 9am to 5.30pm weekends and public holidays. The status on the website says that my passport has been "Dispatched/ Delivered". By clicking a link you are consenting to this. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Was told it was coming today but when I checked it has now been moved to Monday.". TNT/FedEx will contact you to schedule a date and time for delivery after your payment is confirmed. Here are 8 tips for writing great reviews. You can change your cookie settings at any time. Both documents have been delivered 7am on 8/9/2020 as shown by Royal Mail service. Shipping & Logistics Courier Service TNT UK TNT UK Reviews 14,176 Bad 1.5 VERIFIED COMPANY tnt.co.uk Visit this website Write a review Reviews 1.5 14,176 total 5-star 20% 4-star 3% 3-star 2% 2-star 4% 1-star 71% Filter Sort: Most relevant SH Sheila 13 reviews GB 3 days ago You have lost one of my boxes November 8, 2021 at 8:51 pm Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. TNT have had my passport since 10 January 2023 and no attempt at delivery. Where is my package? Shipment number Customer reference. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. It was just posted through the door like people said. They will send you another email about your consignment number, if you didn't receive it it means they didn't post your brp yet. We demand an investigation and inquiry into: 1) the due diligence carried out when deciding whether to award the contract to TNT. Please don't include any personal or financial information, e.g your passport or credit card numbers. I had to call the estate agents and one of there staff members had to get into the property to retrieve the passport! My passport was dispatched yesterday (updated via email at 1800) and I was able to track via TNT this morning. Nothing delivered, no card, no update to the tracking at all. Passport printed 11.43am 30th March. . Suggested companies are based on peoples browsing tendencies. I dont know if its a coincidence but 10 minutes later I got my tracking info and its being delivered tomorrow. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. and our All rights reserved. No one approached the door, nor knocked. TrackingMore is a third party parcel tracker which supports online parcel tracking of worldwide 500+ express and postal couriers. Read about our approach to external linking. Five bargain destinations for an Easter holiday, Strike dates March 2023: days to avoid booking holidays and what to do if you are travelling, Why it pays to go on an all-inclusive cruise, UK holidaymakers will need an e-visa to visit the EU from 2024. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. If you say no one was at home!The service of this company is just rubbish. Is it stolen. "We are taking additional steps to provide timely delivery by adding additional resources . Calls to 0300 numbers are charged at . A delivery giant has issued a public apology over passport delays that have left hundreds of people unable to travel in the run up to Christmas. I never got an update from TNT themselves through email. Following a number of rescheduled dates my cycles arrived. tried to deliver my passport - they tried this 3times, they didnt even ring my doorbell or knock even tho i was sat waiting for them. Rubbish service. Companies can ask for reviews via automatic invitations. They can also explain any tracking statuses you're unsure of. E-commerce day-definite delivery service for packages up to 68kg. It says its being delivered on 19th (Sat). Poor customer services. Tracking your application. Wayne Couzens: Did indecent exposure warn of murder? The courier left without even ringing the bell. Whats the point of being a company for delivery, if you cant even do your job properly. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. The driver picked up the wrong parcel and I have phoned practically every day and spoken to several people to find this package and get it sent back to us, however I never get contacted when they say someone will be in touch within an hour. This is ridiculous and beyond my understanding. if nothing appears to give them a call and theyll chase it up? My sons passport delivered to the wrong house and open !!! We apply in post office but they deliver thru private company. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When they send the text the passports are printed and ready to be sent out. 25 November 2021. Top marks to him. Have now signed the Change.org petition for the Govt to change it's delivery partner. Together with its experienced couriers and expert tracking tool, it has become trusted by its customers worldwide. Our services. Why don't you use post office with sign for. The advisor said to wait until Monday (21st) to see if anything has changed i.e. Some have even had their passport or application supporting documents lost by TNT.". Have now signed the Change.org petition for the Govt to change it's delivery partner. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. If I specifically specified a certain date for delivery then I expect to receive it on that day, not before. Passport Office now send me a link to the TNT tracking website clearly showing TNT have my passport. Angela and Peter are far from the only people who've been hit by delays to passport deliveries. Application accepted 3.06pm 25th March. Still no passport. Passport advice. You can find the shipment number in your confirmation email or on the collection manifest (under the barcode). Getting a clear overview of rates and times allows you to make an informed decision for your business. PO. It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. Good luck. Tracking with Ship24 takes the pressure off the customer, with the only requirement being to enter the tracking code they received from TNT into the Ship24 website, leaving the Ship24 tracking system to do the rest! This guidance tells HM Passport Office staff why we need a delivery address and how to: This guidance must be used for deliveries of new passports and the return of supporting documents. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. Wed also like to use analytics cookies so we can understand how you use this service and make improvements. Just use your tracking number and locate all your TNT Global packages! You will be redirected and will have to start again. Youve been inactive for a while. Track your item It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. If youd like to join in, please sign in or register. ), Tagged:tnt passport delivery tracking information. Apparently, theres a backlog currently. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. I checked an email and there was a letter with a picture which was taken from the opposite side of the road or from the car with a statement that no one is at home. Delivery by 09:00 10:00 12:00 18:00. (Renewal of passport)(Going on holiday on the 27th so PRAYING it will get here on time). From the moment you order your delivery service via Parcel2Go, you'll be able to see the whereabouts of your parcel, whether you've had it collected from your home or your office. Tells HM Passport Office staff how to deal with delivery addresses for new passports and the return of supporting documents. You may change your preferred document delivery pick-up locations online or through the call center until 11:59 p.m. the day before your interview appointment. Change Delivery Options. Track & Trace - Track your shipment | TNT United Kingdom Track & Trace Track a shipment Watchlist Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. 3) why TNT have been allowed to continue failing to deliver our passports and not bring in another courier service to take over. Im waiting for exactly the same, not heard anything of TNT yet since receiving an email 4 days ago saying passport sent, How long are people waiting to hear of TNT after receiving an email from the passport office saying sent, Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field, I finally got my passport today as promised. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Absolute shocking service by Tnt. You can accept all cookies or, a Lowest Price Guarantee on deliveries to Europe and the UK, a wider range of courier quotes than anyone else, free parcel tracking across all our services. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Monday to Friday, 8am to 8pm Why does HM passport office use a firm with such low rating to deliver an important item. Found a tracking number by using passport application number on TNT service as was never contacted with one by TNT. tracking page. 0. 1. Please let us know if it actually arrives on Saturday Pickles reading so many horror stories and feeling sick with worry. Sunak's migrant plan and Harry's 'broken home', Chris Rock jokes about Oscars slap in Netflix show, Snow warnings for Scotland and north of England, Historic ocean treaty agreed after decade of talks, Inside the enclave surrounded by pro-Russia forces, Pubs to stay open longer over Coronation weekend. Privacy Policy. There are clearly some delays in the system though as the two other applications Ive made on the same day with paperwork signed for (according to Royal Mail) on the same date (now 8 working days ago, excl Sat & Sun): One child renewal has only just had the old passport marked as received. One first child still is saying send documents! The last time some one picked up and said your scheduled delivery is tomorrow so not sure why did I receive the email for today after saying that she just cut down the call. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. This is the number under the barcode on the front page of the application form. Participant. But I just kept checking tracking on the TNT tracking page with my postcode and passport application number as the reference. Got an update that my passport was dispatched/sent off yesterday (15th March) said that it would take a few days to get tracking from TNT and delivery. This file may not be suitable for users of assistive technology. You can only use this service if your reference begins with PEX or POD. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. FedEx tracking also allows you to manage your shipments. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. Told by who??? Youll find your passport application reference in the confirmation email. FedEx tracking provides unparalleled insight into when your package will be delivered. The email that told me about the passport didn't include a tracking number annoyingly. You will also need to enter your postcode. It will take only 2 minutes to fill in. We use some essential cookies to make this service work. Will you do the same? Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. Delivery ranges from 3-10+ business days for tracked shipments worldwide. version of this document in a more accessible format, please email, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Delivery addresses for passports and documents (accessible), Delivery addresses for passports and documents, Find a passport office for your Fast Track or Premium appointment, Passport refund form: Premium 1 day or Fast Track 1 week, Cancelling British passports: caseworker guidance, Renew your passport online in 3 easy steps, correctly record a customers address to prevent errors and incorrect deliveries of passports and supporting documents, ask for evidence to use and record an alternative or care of address, change a customers delivery address after they send in their application, confirm an address for a third party or vulnerable person, check a customers address using Digital Application Process (DAP), when and how to use the Application Management System, alternative address field.