This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. I interviewed at Qantas (Melbourne). We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? In high school, I worked for a food chain and took customer orders over the phone. 2. Is was good kit much to expect and they want you to answer must research. The process took 3 months. 22 Qantas Airways Customer Service Agent Interview Questions Good job! What are you most excited about when it comes to the role? The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Our call center temp agency focuses on results . Good job! Upgrade your web browser for an enhanced experience. Customer service | Qantas Careers AU This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. Qantas Airways |[1^858^609^0482]| Ticket Reservation Number I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. the rest of them i need to explain it. Quick Apply. Contact Customer Care about Your Experience with Qantas You can track your Qantas Points, shop and more. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. . $19 to $21 Hourly. Request wheelchair assistance. Use your points for flights, upgrades, hotels, or car hire. Nice job! Assesment Day - Involvled a introduction to the company and its values. Prepare for questions about personal interests, previous work experience, and strengths. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas The process took 9 months. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Interviews for Top Jobs at Qantas. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. customer service agent qantas jobs - Indeed View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. When did you have to say no to a customer. Great job! By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. Qantas - Jetstar Careers | Airline Recruitment Agency Melbourne - Altara As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. great experience, I applied online. I had a chat interview for my first processing. Why You Need Customer Service in Your Recruitment Process - JOHNLEONARD It consisted of being welcomed and then being split into different groups. The next steps were background and security checks and finally a thorough medical which is at your own expense. Establish customer relationships and follow up with customers, as needed. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. Compare and book travel insurance for your next trip. The process took 4 weeks. I applied online. Contact us here. I applied online. An active listener? An online application process followed by a request to submit a video interview with customer service related questions. Meeting as a Group. Qantas. Have you ever had a job where you provided service over the phone? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The first hour was just kind of introduce of the position and the company. 1. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. The process took 1 week. 3 . For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. Did you develop an action plan with them? When did you have to say no to a customer. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. Write down what you think is important so you can reference it when youre in the role play. How to apply. Applicants must be Australian or New Zealand permanent residents. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. I found it daunting as you are receiving no feedback. tell me about a time that you provided exceptional customer service. We had to come up with an ad campaign for Qantas. Establish customer relationships and follow up with customers, as needed. Step 4; Invited to an online group assessment. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. Being responsible? First, you need to click here. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Good job! why did you leave your previous job and why do you want to work with Qantas ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. All in all 4 weeks from application to offer Do you use a calendar, planner, or another tool to record and view this routine? 2 of them, i just need to say yes or no. I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. A poor customer experience and how did you handle 2. Options for mobility and medical assistance and first-time flyers. Buy flight and unique experience vouchers. Good job! Remind the interviewer of how excited you are to familiarize yourself with their company. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Customer Service Representative - State Farm Agent Team Member Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. Why were you the one who took the initiative to solve this problem? Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . Good interview day. Step 1; Applied for job. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. It roughly took three hours, and you had a ten minutes break. Step 7; Recieved job offer. I interviewed at Qantas (Sydney) in Jun 2017. Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". The process took 1 week. I interviewed at Qantas in Feb 2023. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. For example, I worked in a bakery where I took calls and directed them to the right departments. Report this . We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense The process took 2 weeks. I think they were two to three minutes each. Upgrade my browser. they gave me 5 questions. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? Gurkeerat Singh - Customer Service Agent - Qantas | LinkedIn 1. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator.