Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. Prohibited when heat advisory from the National Weather Service is in effect. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Also, cannot shut off a service that the resident needs to run. PUC/PSC Contacts. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. There are also rules prohibiting disconnection of service for certain medical reasons. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). Tree Issues There are also rules prohibiting disconnection of service for certain medical reasons. Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. Delay disconnect for 30 days with medical certification. Consumer line: 404-656-4501or 800-282-5813. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. Elderly and handicapped must have 48 hours notice. Utilities are required to offer payment plans to customers in danger of disconnection. No disconnect if customer agrees to deferred or extended payment agreement. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. 1 ago. Removing Equipment You can remove an APCO outdoor light, remove a meter, or stop temporary service by using our modify service forms. PDF Electricity Facts Label (EFL) U.S. Retailers LLC dba Cirro Energy Smart To avoid unauthorized access, youll still have to enter your password. Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. Our goal is to work with customers to avoid having electric service disconnected through extended payment arrangements and bill assistance programs. Disconnection is prohibited if customers agrees and adheres to payment plan. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. View a table of state seasonal termination protections only. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. Any day a forecasted high temperature of 32 F or below or on any day a local Heat Advisory is issued by the applicable weather reporting service. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. Choose an option below: Report safety hazards immediately to our customer solutions center: To report power outages, check outage status, or view outage maps, enter your ZIP code below: By clicking submit, you agree to AEP's Privacy Policy. Temperature. 3040 Continental Dr. According to the Responsible Utility Customer Protection Act, utilities may be shut off without Commission's approval during the winter months if customer fails "to be a responsible utility customer, and provided that [the customer's household]'s income exceeds 250 percent of the federal poverty level. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or . No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782. emergency. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. Customer must negotiate a payment plan to maintain service after delay. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Summer Rule: Residential customers shall have the right to avoid discontinuation of electric service for nonpayment of pills if, as of 8:00 am on the scheduled disconnection day, and Excessive Heat Warning has been issued by the National Weather Service for the county of the scheduled disconnection. Total ban when <32. Required Internet Posting | New Hampshire - Approval from the state is needed to shut-off elderly customers 65 or older during November to April. Winter termination procedures: The previous day's highest temperature did not exceed 32 F, and the temperature is predicted to remain at or below that level for the next 24 hours Consumer line: 800-522-2404, Salem: 503-378-6600. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Generator Safety for Businesses American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. Stop Service - Appalachian Power The utility may not require payment of more than seven percent of the customer's monthly income. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Also, cannot shut off a service that the resident needs to run their residential heating system.After November 1, a LIHEAP customer may get service reconnected with a minimum payment of $255. Use of this site constitutes acceptance of the AEP Terms and Conditions. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Consumer line: 800-992-0900 Ext. Connecting service with an existing meter Final bills and disconnection of service Service reconnection after disconnection for non-payment See your electric bill to find the phone number of your REP. Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP. Services on AEPTEXAS.com Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. "We will never call you about your bill." AEP warns of - WDBJ When will AEP resume disconnecting customers? Before you start, make sure you're not a current customer. New Jersey Administrative Code 14:3-3A.5 Start, Stop or Move Service - Columbia Gas of Ohio Customers may utilize the winter reconnect order one time from mid October through mid April. For your convenience, you can keep service on at both addresses while in transition. is aep disconnecting service - Bayaninstitute.net Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Report a Problem. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. Service cannot be disconnected if customer agrees and adheres to payment plan. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. 1996-2023 American Electric Power. Moving to your next home can be exciting and stressful at the same. Learn more at AEPEnergy.com Appalachian Power issues its largest request for wind energy resources. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Douglas Sacha / Getty Images Drip Loop No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. While youre here, glimpse into the future of energy technology and innovation; learn how were building a more robust energy network; see how were coming together with customers and communities to make them stronger every day. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. Cookie Settings| Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. Need to pay your bill, report an outage or get service for your account? Medical certification may be renewed three times in 12 months. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782, December 1 - March 31, with extended payment plan. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period.