I've had previous issues similar to Jojo Rabbit's. You will be allocated a seat automatically when checking in. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly Lufthansa has lost its good reputation as it used to be. BTW , " Martin" is an idiot! You can make an advance seat reservation, rebook or cancel a flight, request special meals and book a Rail&Fly ticket at any time. Booking your plane ticket on a Sunday, and departing on Friday, could possibly save you money* based on historical data. This morning I was assigned a seat toward the back of the plane but not the aisle I had requested. Call the Police. Posted by Darcy. Unaware at the time of booking, we wouldn't be able to select seats on a code share. Have you tried getting the PNR(record locator) for the Brussels Airline flight and going onto the Brussels Airline web site to see if you can do it that way?? PDF Preferred seating zone - Lufthansa - eXperts I think you're jumping the gun here when assuming the worst. At least my United Premium Economy seats never changed and my departure is on time So it doesn't affect your scenario at all. It is not possible to pre-select seats but in the past I have emailed Lufthansa and they have recorded a seat preference with my booking. February 8, 2022. lufthansa seat reservations are not possible on this flight You'd lose some money, then, because Lufthansa Group's primary competitors are ULCCs, and even they tend to be somewhat reasonable with ancillary fees. As Lufthansa described this option up until now: I can't believe I really did this for more UA PQP. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. You check in for a flight operated by Lufthansa, SWISS or Austrian Airlines. Almost all seats on the Lufthansa fleet have moveable armrests which make access to . I hope Im never forced to need that airline again. But with LH you cannot choose your seats in eco until check-in (23hrs before departure time, sometimes 1-2hrs earlier). LH have been going downhill ever since they got that 5* rating from Skytrax for their renderings of business class seats which dont exist, and then upped the pace of downhill acceleration after the latest government/public-funded bailout. Honestly one has to look closely and I am not sure they do. They feature at least ten centimetres of extra legroom. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Service and perks were mediocre at best. Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. Even then, paying for every seat and piece of baggage may make other airlines seem more attractive. I find them a pain, yet a necessary evil at times. Very disappointed in Lufthansa.I have to look into different airlines since I have to fly to Europe in July. 20% of the group can be cancelled free of charge up to . Lufthansa offers two types of children's fares: Infant fare - babies up to 2 years of age not occupying a seat travel free of charge on domestic German routes or for 10% of the regular fare on all other routes. Lufthansa is the biggest joke of Europe. The amendment fee applies per passenger per leg of the trip. This includes wireless charging, Bluetooth connectivity . At the gate, it was a madhouse as many others (all?) No so fast! Last night, I noticed that my seats are missing again! Welcome to Ryanair no 2. I can see the seating part of the interface, but the link to change seats is gone. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. Economy class on Lufthansa is a bit more comfortable thanks to better seats. B) Why are you not refunding them when you change their seats ? In such a case, you can change seats free of charge. I flew Lufthansa r/t SEA to ATH, January 2022. How can such an airline still have such a loyal following. This is actually not that atypical for basic economy in general. The only advantage I see booking code share is schedule timing suitable to the consumer. You are not travelling with a small animal in the flight cabin. I *think* United does this as well though it's been a while since I've flown on a UA BE fare. their Companions). I called one more time after checking in . You are not travelling with a person who would be dependent on your help in the event of an emergency. Now, you have more time to plan your trip while securing the flight for your expected dates. Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. I had to pay $280 US to check one. D) Why are Lufthansa personnel not offering their supervisors but become angry and send you away to come back later or threaten to call the police ? SO ! Please note, however, that for safety reasons there may be restrictions on your choice. So, in sfo I hoped to choose at the airport. The plane took off on time and arrived 45 min early and was not packed. This upgrade is not valid on flights operated by other airlines. If you are travelling in Lufthansa Premium Economy Class or Economy Class, you will find your reserved seat in the train's 2nd Class compartment. Saturday, the airports are likely to be extra busy. I was offered a refund for the seats but I have yet to see it. Book your preferred seat when booking your flight. Seat Reservations on Lufthansa operated flights when booked through Advance seat reservation | Lufthansa Valid carrier: This upgrade may only be used on multi-cabin international Lufthansa flights and is subject to availability. However, an upgrade is unfortunately not possible for technical or legal reasons in the following cases: Tickets that have not yet been issued; Tickets that are part of a group booking; Tickets whose booking includes a child under 2 Lufthansa is no longer 5-Star airline!!! An advance seat reservation only applies per flight segment. I flew three airlines in my trip to Greece from California. That is decent. What if one refuses to do so? Time to leave star alliance and seek for better options. They have no noticeable disadvantages, even though they aren't ensuite. She came back. Just told me I couldn . Lufthansas Economy Light fares: Suffice it to say that many people may have been happy to book these fares when they could at least select a seat at check-in. Turkish took good care of me - but I thought it was strange. It could be that when you check-in for your flight (online and at the airport), the seat mystery will clear up. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. Even BA let's you choose a seat 24 hour prior to departure. standard seat, seat in the preferred seating zone, seat with more legroom). Haven't been successful with Swiss yet. Arrgh! If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. https://www.lufthansa.com/de/de/Sitzplatzreservierung. Guests will have control of a heating/cooling system for the nearly one-meter-wide seats and access to wireless charging stations, full suite-width screens, shoulder sink-ins, and personal wardrobes. The representative will be able to help you with any questions or concerns you have about your Reservation. You have a confirmed booking and are accepted at check-in (no waiting list). Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. What happens if you can't produce an entry stamp? Do LH or Star elites get to avoid this fee? Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. You can redeem the award miles you earn for flight awards with our airline partners, which include all Star Alliance partners and other Miles & More airline partners. You never know what it will be. This has been skewed for a long time in favor of Euro pricing- now more than ever. SAS cancelling Japan flights 5:54 pm. The seat change, after payment of the amendment fee, is possible within Economy Class per leg of the trip. The only time Ive had a problem was an AF Delta meds and actually I was on Delta but checking in at Air France, first the Air France agent tells me you arent allowed to reserve exit row seats and when I showed her the print out of the reservation with the exit receipt, she grudgingly gave me back my seat. Also, there are negotiations scheduled on the 2/22-23. To use our mobile site, please enable JavaScript. were in the same boat - the closest thing to an explanation I got was that they did it this way to merge passengers who bought on Delta with AF, and they prioritized families with children to ensure they sit together. Lufthansa +1830299(3190) Group Reservation Number Thank you all for your replies. United has nothing to do with Lufthansa's seat reservation issue or system They only get the seat assignment info for them which is why it appears on our United App. a change of aircraft type resulting in no equivalent seat being available on the new flight. Save. Who cares to fly with these racists anymore? Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. You receive an upgrade from Lufthansa for reasons of goodwill or operational reasons. When I checked in at the airport (Dulles), the Delta/Air France agent told me I would get my boarding passes at the gate, the first indication something was screwed up. * Sale, rebooking and refund of ASR on codeshare flights is only possible via the operating carrier. But we were still in Premium Economy and had seats, so it wasn't really a problem. Passengers who have already purchased an advance seat reservation can change free of charge. They know they dont have to try to do anything to attract customers, Im guessing because they (or rather the group) are often the only option that works for many people, especially in secondary European cities. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. One journey, countless possibilities: your upgrade to First Class on Alternatively, you may use. Changes and cancellation conditions of the operating carrier apply. On neither leg did we have the seats I originally selected. Please note the following special conditions in such cases. As a FTL, from one year I choose only LOT POLISH (FREE drinks&food, FREE baggage for FTL and seat, of course). I travel standby so always get last minute seat assignments after every paying passengers gets a crack at it (now including these Economy Lite passengers), and their automated system is set up to assign the BEST AVAILABLE seat at the time the actual seat assignment is given. Please choose one of the following authentication options. Pranjal is enthusiastic about new aircraft types and has his stories regularly picked up by renowned publications including Forbes. Never understood how seat reservations are lost. At the Austrian Airlines Service Center. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81448028', '');}, 'log_autolink_impression');airlines. more, You seem to have JavaScript disabled. : ABCD10 or 132-312334) and your name. You can pick seats by calling them at 800-645-3880. Yes, I booked Lufthansa seats (United award) using the procedure outlined above -- get the Lufthansa confirmation number from your reservation on the United website, go on Lufthansa and select your seat. Finally she got access and got the last 2 seats together with an aisle,3rd to last row. Lufthansa, leading the race to the bottom since becoming a "5-star" airline. Normally fly delta or klm. The hopeful in me is praying that they oversold. Lufthansa,,, you need to get a grip and listen to what your customers are saying to you. Due to the closure of the airports in Frankfurt and Munich on this day, all Lufthansa flights that should have taken off or landed in Frankfurt and Munich on Friday have been canceled. This topic has been closed to new posts due to inactivity. LH seems to have given up any pretention to remain a high quality airline. Payment flexibility Book now, pay later. But United said I had to pick my seats. Lufthansa seat selection question - Fodor's Travel Talk Forums Coming back to sfo to Frankfurt the security personnel at Frankfurt were on strike. Group trips | Lufthansa I flew three airlines in my trip to Greece from California. Please enable Strictly Necessary Cookies first so that we can save your preferences! I was one of those die-hard LH fans for many, many years - but I'm done until they stop viewing their passengers as enemies and return to being a customer-centric premium airline. The Senator Lounges are ok but often crowded. LH is absolutely lousy !! Isnt the stamp something they find on their own when they flip through you passport when you depart? But for now I have left that behind and am enjoying my trip. On one occasion after asking for a supervisor we were told it was probably United's fault. A silly desperate attempt to grab a few more Euros from passengers. Some airlines do not allow you to pick seats if you don't book from their own web site. I come back later and I am told to go hurry, the gate has been changed a 10 minute walk away. I look at him and go, wow. In total, there will be six different business class seat types to choose from, with some including a bed of up to 2.2 metres, a baby bassinet, or extra work and storage space. I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. Since I posted we have called Lufthansa 4 more times in an effort to resolve our issue. I have confirmed seats for those chosen seats weeks in advance. You are capable of reading and understanding instructions and of complying with the orders of the crew in the event of an emergency. I picked our seats and were given our boarding passes the next day at the airport. Let us know in the comments! I am Star Alliance gold, but still had to pay for a seat further away from the tail How did LH go downhill so far, and so fast, without Doug Parker's help? Multiple seat changes are permitted on the same leg of the trip. Passport control is often understaffed and the police are increasingly aggressive - asking to see a return flight, a hotel reservation and when leaving Germany they demand to see your entry stamp into the EU. I go to the gate and find that I have been pushed all the way back into the airplane without notification nor explanation. You are willing to provide assistance in the unlikely event of an emergency. Lufthansa airline completely ignored all the information presented to them. Ended up in a middle seat in row 50. Got to the gate with my boarding passboarding denied. Lufthansa seat reservations are not possible on this flight Then he looks at my boarding ticket and says, wait, I'm not even supposed to be here, go to another gate, 15 minute walk in another direction. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any . After your booking has been confirmed, you can reserve a seat up to 52 hours before departure. Untrue - just flew two international eco light legs with the liberty to choose any seat at check-in. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. I am tall and not thin so a center seat really isn't fun. 7. I will wait until tomorrow or so. What more can you ask for? They position LH as premium, yet create these ridiculous light fares. Please note that refunds cannot be issued directly at the airport or on board the aircraft. If you only want to purchase upgrades for some of the passengers travelling under one booking, please contact our Service Center. These agents are responding to their changing my PAID Seat assignments in front of the airplane by GAS LIGHTING ME back and forth between gates, seeing if I get tired waiting in multiple lines and will just take any seat. Lufthansa Seat Map Full guide of Lufthansa Seating Chart - Airportix Each time the agent reinstated our seats and claimed to associate them with our United reservation. And finally Miles and More is a waste of a program, incredibly stingy with both miles and promotions. Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. Not being frequent plane travelers we thought this was prudent.. Heck, I remember being able to get a GT free of charge on the As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. When people book half a year before their cheap ass ticket and want to block all good seats for free. Others too. Each time a few hours later after receiving a seat reservation confirmation and seeing it online the seats disappeared again. Issuance of travel documents (tickets) 14 days before departure. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. Without the warning it took 1.5 hrs. After 1.25 hours of holding, it was explained to me that there was something amiss connecting my seats with the United reservation. (Easier said than done, my home airports are FRA and DUS.). Anyone worried, like I was, that we were going to get a 2017-era business class seat can rest easy thanks to the inclusion of the latest technology. How to Avoid Paying Airline Seat Fees - Cheap Flights & Airline Tickets Oh and Star Alliance gold members don't get luggage on Economy Light fares either.. To be honest, Skyteam offers the most competitive product in Europe. How can such an airline still have such a loyal following. As far as the worst European business class goes, Lufthansa is simply unrivalled. My outbound ticket included two checked bags at no cost. Hmmm, I wonder what review they will get. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. To contact Lufthansa Airlines customer service, you can call the number 1-844-822-0538. Tall people flying 6:03 pm. But strangely only at FRA. Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. However, the dynamic changes in medium- or long-haul flights, where the importance of padded seats and hot meals is much more. Selecting seats on Star Alliance partners booked on United award miles Lufthansa Airlines1(844) 822-0538Ticket Reservation Number Generally the 3 flights/day on the FRA-TLV routes are full. Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. I booked on United, then paid Turkish for a seat, only to have it disappear. Manage individual bookings. This is not an ex-Philippine A350 and therefore has a 293-seat layout. Easily compare prices for carriers, arrival and departure dates, airplane cabin class, and more when you book with Expedia. Now the system will automatically assign you a (probably middle) seat, and if you want to change it, youll have to pay. (adsbygoogle = window.adsbygoogle || []).push({}); Do you like to sit by the window, do you love your aisle seat or do you want more legroom during the flight? 5 star? Whether you are looking for a last minute flight or a cheap plane ticket for a later date, you can find the best deals faster at KAYAK. Lufthansa: how to cancel, rebook or get a refund on your flight The A350s will have three suites with up to four seats each. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. You would like to change the seat offered at check-in at your own request. Country and language selection; currently. Tipping for wheel chair assistance 6:02 pm. Passengers enjoy AC power outlets for charging devices and on-demand TV. I ask him for his name he refuses. We flew to LHR last month with fully paid Business Classes tickets and BA wanted to charge up to $168 each to reserve each seat, each way. United in Pdx did a fabulous job of getting my bags to Pdx and sending the over 80 miles to my house. And to come back later. With the old policy, you could select any empty standard economy seat 24 hours before departure, when check-in opens. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. Child fare - children aged between 2 and 12 years require their own seat and can travel for 75% of the regular price of the . I Called Lufthansa to find out. Most people booking a Lite fare are short haul travellers, who wouldnt really mind a middle seat for an hour or two. I have just noticed heightened scrutiny since the beginning of the year. Yes, Lufthansa Express Rail includes an advance seat reservation. A pop-up will appear saying that your seat selection is not complete. Revenue almost doubled to 33 billion euros Record results at Lufthansa Cargo and Lufthansa Technik Highest Adjusted free cash flow in company history Booking momentum remains strong at high average yields Passenger numbers more than doubled: Over 100 million passengers on board again New aircraft and new cabin interior for premium flight experience Further significant improvement of Adjusted . Passengers requiring wheelchairs | Lufthansa To reserve seats in emergency exit rows, the following conditions apply: In order to ensure safety, Lufthansa is, before departure, entitled to assign a different seat to passengers who cannot meet these requirements. LH is the preferred airline to fly in and out of TEL AVIV for religious Jews - they obviously dont care. Please also note that any carry-on baggage must be stowed in overhead bins as no items may be put near or under the seats of an emergency exit row during take-off and landing. Hey there, I have to correct you on one thing: If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. Lufthansa was able to book me a flight from Munich and even offered to pay the train fare. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. The woman I called at Lufthansa, since I was given the record locator for my flight on Lufthansa by the Untied flight, never even told me I could pay for a seat reservation. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. As most Airlines around the globe have been charging this fee for a long time, I fully understand.