clipper card balance refund

How can I cancel my card and get a refund? How can I manage the account on their behalf? EMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Graduate students are not eligible for a free Go Pass after this date. Unfortunately, the Clipper Card doesn't allow that. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Minimum monthly payments are required. I no longer need to use Clipper. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. I would love to consolidate all the cards into one card. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Metropolitan Transportation Commission . There is no replacement fee for lost or stolen Go Passes. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. For defective cards, no fees will be charged. 0.749023 g Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is registered, contact us so we can block your card from further use. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream No service to Chase Center atthis time,stay tuned for updates. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. 0.749023 g What should I do if my card is lost or stolen? If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. f What can I do with an online Clipper account? Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. If a Clipper card is not used for six months, it can be deactivated. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream 7) d"W0%Q T HD 0UR K(EP%xg:#6(=VU-zTqwn?p /Tx BMC Registration is easy, and its free. But nobody did. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Each Smart Pass user only gets one replacement per calendar year. For faster replacement, you also can pick up your replacement card at an in-person service location. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " E\i\\ Log in to your profile to sign up for occasional updates. Learn more about our privacy policy. You must tag your card again when you get off the train. Paper Tickets Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. HD 0UR K(EP%xg:#6(=VU-zTqwn?p /Tx BMC To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. f Then take a long joy ride on Caltrains. 0 0 10.146 10.364 re Someone else may be able to use it. Phone. /Tx BMC Include the card number in your description. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< BART will refundpaper ticketswith a remaining value greater than $1.00. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. f 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Ticket Refunds. Its also required if you want to set up automatic reloading. E\\y\F@B.THH!*o* !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. /Tx BMC Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. more. Left and right arrows move across top level links and expand / close menus in sub levels. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream One beep means you have tagged on, and two beeps mean you have tagged off. 0 0 10.1455 10.364 re Key Clipper information translated to Spanish. E\\y\F@B.DHR!"g/ You can also log in to your regular Clipper account to see your balance and download a transaction history. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. H*2T0T3415Rf& Email clipper@bayareametro.gov. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. For more information, call the BART Treasury at (510) 464-6841. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. 0 0 10.1455 10.364 re If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Refunds are subject to the fees in Section 10. 2020, Metropolitan Transportation Commission. A Station Agent canhelp process a ticket refund request. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. New to Clipper? Add value, set up autoload, and check your balance! Please note that, Caltrain has a proof-of-payment system for fare enforcement. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Subject . Tickets submitted for refund must have been purchased by cash or debit card. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. It is available for free to eligible university, and hospital employees. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. What can I do with an online Clipper account? For three bucks, just consider it a cheap souvenir. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. EMC That will show you the cost of each trip. /Tx BMC Use the app to manage your cards. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Your session is about to expire due to inactivity. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Key Clipper information translated to Chinese. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. /Tx BMC But the other way is get you $$ back is to understand why they charged $3 in the first place. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. /Tx BMC If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. EMC endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream If you cannot tag your card successfully, try on another device. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Many of the cards have about $50 on them, but a couple have about $200. 2020, Metropolitan Transportation Commission. EMC A: Many others are praying, as well. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Transit pass . HD 0UR K(EP%xg:#6(=VU-zTqwn?p If your card is registered, contact us so we can block your card from further use. f Your session is about to expire due to inactivity. The Go Pass is valid for thecalendar year: from January 1through December31. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Then you wouldn't have to bother about a refund. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. All Access Digital offer for just 99 cents! BART will refund tickets with a remaining value greater than $1.00. (For example in NYC one can buy MetroCard at the airport without a fee.) Min of $5. However, money added since then does not show on the account, as weve not used the cards. You have to fill out a form. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. You wrote about Clipper freezing accounts. What a scam! I only pray theyre still there. Clipper saves money. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. This option helps you avoid paying for postage and is the most secure option. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . The site navigation utilizes arrow, enter, escape, and space bar key commands. o Visa . The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Need to Order a Clippercard? E\i\\ It is not available to students or postdoctoral scholars at this time. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. So we just kept our Suica as well as our Icocaused in the Kansai. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? We contacted Clipper and were instructed to write letters to get the refund on two cards. For more information, please refer to our pre-tax payroll deduction web page. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Pay it forward. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. E\\y\F@B.THH!*o* If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Key Clipper information translated to Spanish. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. H*2T0T341f& No. Learn More about the future of clipper (external link). You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream If you purchased your Clipper card from a retail location, confirm that the provider activated the card. Key Clipper information translated to Spanish. endstream endobj 224 0 obj <>stream Station Agents can also provide pre-addressed envelopes to Treasury. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Your refund request will typically be . /Tx BMC If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream -=9&_j?N3?vjUaFXpJ| Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. A: Fire off an e-mail to clipper@bayareametro.gov. Any suggestions, or is this another way for a government-backed agency to abscond with my money? Registering your card protects your card balance and allows you to set up an online account. I dont think you can get back the basic Suica fee either. endstream endobj startxref 0 %%EOF 332 0 obj <>stream Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). The Go Pass is also available to graduate students until December 31,2022*. There is a $5 fee for this service. But alas, no longer on bART as they now wont let you exit like they used to. If you ever lose your card, well replace it and restore your value for a $3 fee. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. /Tx BMC endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. My spouse, relative, or close friend needs help managing their registered Clipper card. E\\y\F@B.THH!*o* The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* You can have multiple adult cards associated with a single account. Only registered Clipper cards, are available for refunds. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. This is one option for using up the funds on a paper ticket you own. H237402VH2P0P04341Qf& Directions to Zide needed from Union Square. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream What should I do if my card is lost or stolen? Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. E\i\\ Registering your card protects your card balance and allows you to set up an online account. Yes, you can manage your account using the Clipper app and in your mobile wallet. Note that only cash value can be directly transferred. How can I manage the account on their behalf? Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. He started his journalism career as a sports editor in Iowa in 1975. So what you could do is to rack up a negative balance to offset the $3 fee. Registration is easy, and its free. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. E\\y\F@B.THH!*o* Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked).

clipper card balance refund 2023