dnata customer service agent interview

{%selectedMarker.addressRegion%} The two sectors bring their challenges, so it is difficult to choose a preference. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. I appreciate diversity in the workplace! You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. I do understand the importance of it, though. It's fast and makes every day different. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. I was asked what does JSON stand for and got the first two letters (what is this school)? 37 Dnata Customer Service Agent jobs. ", "I try always to create 'what-ifs' because I know that plans change and fail. Dnata Customer Service Agent Jobs | Glassdoor This was disgusting behavior from an interviewer to question my integrity. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. {%selectedMarker.addressLocality%} All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. 1.Technical 2 technical 3 managerial 3 round of interview. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} Able to work under pressure, and possess good problem-solving and communication skills. I would be delighted to work at Dnata. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. There were a few key takeaways from this experience. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This position with Dnata will be a perfect compliment to both my short and long-term career plan.". I couldnt complete the last two. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. Dubai With that said, I love to learn about new resources. dnata Interview Questions & Answers | Indeed.com I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. Your company is forward-thinking and progressive. United Arab Emirates, Vice President, Commercial & Business Development ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. You should also mention any health and safety related training you have taken. Strong support professional with a Bachelor of Business Administration (B.B.A.) questo messaggio, invia un'email all'indirizzo I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. Be sure to include capabilities that will potentially benefit this potential new employer. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. How do you manage the stressful times? Job Location: Dubai, United Arab Emirates. dnata Jobs - CUSTOMER SERVICES AGENT - GCCRecruitments Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. The you ill have a hirevue interview. message, please email 86 Dnata Interview Questions & Answers (2023) | Glassdoor Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". What is a typical day like for you at dnata? The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. dnata is one of the worlds largest air services providers. ", "I try to leave the small, quick tasks for last. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Receiving feedback from a manager or supervisor can be tough. Be sure to complete your answer by telling the interview what the outcome was. Hours:{%selectedMarker.openingHours%}. Just yesterday I headed up the installation of a new software module. You cannot change others, but there is always the option to upgrade yourself! Talk to the interviewer about your ability to create a variety of potential scenarios. If hired at Dnata you can be assured that I would exceed your safety expectations. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Why do you specifically want to work for Dnata? If you want to ace your upcoming interview, practice with our topical-based interview question sets. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. Amongst other general interview questions, I was tested on what do acronyms stand for. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. No matter which system you use I am sure that I can pick it up very quickly. Nous sommes dsols pour la gne occasionne. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Employee engagement went up, and some powerful connections were made. This question can be a tough one because everyone wants to be liked and considered personable. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. First you will have an assessment test which is basically you need tackle the time limit. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. ", "I have many accomplishments of which I am proud. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. We are sorry for the inconvenience. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Ask me what a JSON or API is and I will tell you exactly what it is. The ability to make . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Dnata Customer Service Agent Interview Questions | Glassdoor To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Onze Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Get More Information About Our Dnata Interview Questions. Report. I was also processed for final interview. ", "That is a great question, and I appreciate that you consider continued education options for your employees. This was disgusting behavior from an interviewer to question my integrity. real person. "For the past four years I have been working with ABC, in the private sector. focused in Specialized Sales, Merchandising and Marketing Operations. After a week, I was called to report to start my duty. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. Ground Handling | dnata Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. If I could take any related coursework, I would choose to learn more about transportation systems for public travel. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. Talk about your education experience and be sure to highlight any areas of excellence. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. Dubai Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. Help the interviewer to determine which personality type you are by answering this question clearly. Talk to the interviewer about your ability to control pressure in the workplace. dnata Employee Reviews for Customer Service Representative - Indeed We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. Some of my favorite recent projects have included X, Y, and Z. Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . Talk to the interviewer about this specific task and what it meant to you. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. Wir entschuldigen uns fr die Umstnde. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. Dnata Customer Service Agent Interview Questions 3 round of interview. ", "I am looking for a long-term career opportunity within the transportation industry. Other online job site8 %. naar PO Box 1515, Philexel Business Park 1 Dnata Pax Service Agent interview questions and 1 interview reviews. Last year I was given the opportunity to take a course in A and another in B. Things have gone very well for me so far, and I am thankful for that. Very easy, nothing to hard. The recruitment coordinator immediately called for an initial interview after passing the paper screening. scusiamo se questo pu causarti degli inconvenienti. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. Dubai Customer Service - Dubai, UAE (Job) - Edarabia Dnata Interview Questions (2023) | Glassdoor To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! It felt great to accomplish so much and receive recognition for my dedication. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. "I completed my Engineering degree in 2011 from University of Florida. This question challenges you to think about how you act as a leader in your daily life. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. dnata International Airport Operations I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Our date tracking prior to 2019 was not accurately kept. You can't always predict what they may say, and you also can't always predict how you might feel in response. There are many options for communication software and messaging applications. Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. The you ill have a hirevue interview. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. If I were to be asked to lie, I absolutely would not do that. ", "If I had to choose, I would rather be a dynamic leader. I planned four social events per year, and the turnout was always wonderful. When workloads increase, stress levels do too. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. | . ", "I find myself getting along with most people at work. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. para informarnos de que tienes problemas. Muhammad Shofiyan Abdul Aziz - Customer Service Agent - dnata - LinkedIn Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? I have three years' experience in public transport and four years' experience in private transportation. I was asked what does JSON stand for and got the first two letters (what is this school)? My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. I interviewed at Dnata (Manila, Manila) in Nov 2022. Working at dnata: 238 Reviews | Indeed.com 31 Dnata Interview Questions (+ Answers) "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. United Arab Emirates, Tel:+971 4 3166666 In a previous role, our inventory count was off. The next question was what does API stand for, which I gave the answer. I certainly enjoy the challenge!". A potential employer will often base their offer on your current salary. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. . {%selectedMarker.country%} dnata Employment and Reviews | SimplyHired Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. ". Disculpa per informarci del problema. This site is protected by reCAPTCHA and the Google Dnata Interview Questions (2023) | Glassdoor Be sure to research the kind of environment offered in this position before the interview. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Research the company online to discover any opportunities for future growth. I link the questions down below. Maybe they were unmotivated or preoccupied with their personal life. Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. Are you able to be productive in any environment? ", "That is a great question! Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. "I feel that it is a vital approach to create alternative scenarios in all situations. I applied through college or university. Have a question or concern? Dubai The most reliable source that I utilize is 'Transport Topics.' Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. Day went from 9am till 3pm, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I am a firm believer in the idea that feedback should be implemented quickly after it's given. I submitted my application through email. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Please enable Cookies and reload the page. Clark Freeport Zone Dnata Passenger Service Agent Interview Questions | Glassdoor Adept in general accounting and finance transactions. "I understand that your work environment is very collaborative. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. I interviewed at Dnata (Manchester, England) in Oct 2022. I am looking for a competitive salary in my next position. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. Free interview details posted anonymously by Dnata interview candidates. RAHEEL PLASTERWALA - Customer Service Agent - dnata | LinkedIn Fax:+971 4 3166144, dnata Cargo Interviewed through hireview app. Glassdoor users rated their interview experience at. Upvote 14. - Is there anything from my background and experience that I can clarify for you? Aydanos a proteger Glassdoor y demustranos que eres una persona real. Some roles require one or more of the . "I prefer working in a more predictable environment because I can be more effective in my tasks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This way, nothing comes back to bite me later on, as the deadline approaches.". Please fill in the following fields with proper details. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Talk to the interviewer about a time when you have been able to stretch company resources. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. "In the past few years I was able to upgrade my education while still working full time. Every new dnata employee, regardless of location or company, receives consistent training on their first day. Careers | dnata Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. It shows that I can take the lead on a project without having my hand held.". I submitted my application through email. Aydanos a proteger Glassdoor verificando que eres una persona real. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Fax:{%selectedMarker.faxNumber%} Think about what bothered you about this person and how you were affected by their behavior. I was asked did I google it? My experience was great during the interview session. ", "I have a balance of experience between public and private transportation. Dnata Interview Questions (2023) | Glassdoor )- Exhale. Be prepared with specific examples from a recent news story or client reviews. What is the interview process like at Dnata? Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. The higher priority tasks, I complete first. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. What is top of mind when it comes to filling this role? - collgues de tout type comme par tout. Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. We completed the project three days ahead of schedule. They agreed and implemented my suggestion. I am proud of my 3.90 GPA. If so - be sure to mention those achievements as well! Dnata Pax Service Agent Interview Questions | Glassdoor Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. pour nous faire part du problme. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. The process took 1 week. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. Anonymous Interview Candidate in Dubai . A waste of my time! When factoring in bonuses and additional . I am self-driven and have no problem taking the initiative to get the job done. Please help us protect Glassdoor by verifying that you're a Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. Ask me what a JSON or API is and I will tell you exactly what it is. I applied online. It's great to see their excitement for what's to come, and their passion for the industry. I would always choose honesty over lying, any day.". Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Glassdoor users rated their interview experience at. However, we take things well beyond that initial induction. I couldnt complete the last two. "I am happy to comply with any background check required. las molestias. Contact Us | dnata Sorry I couldn't remember the acronym for one! I applied through college or university. We should prepare about our self very well. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I interviewed at Dnata in Feb 2023. There are also a couple of blogs that I follow including Transport Data and Transport Now.

dnata customer service agent interview 2023