Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Rufus Du Sol Tickets. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Please add me to the list. status of any class action settlement claim. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. How do I find tickets I've already downloaded? You agree . With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Which? No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. . 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Here's how you can refund your Justin Bieber tickets . This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. 3. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Trying to call the customer service is ridiculous with 3 hour wait times. Viagogo accused of listing non-existent tickets on behalf of seller Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. drug injury lawsuits and product liability lawsuits. Your email address will not be published. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Viagogo is a ticket marketplace for concerts, sports and theatre events. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. If You do not qualify, do not use the Services. Note that this is separate from any Tax viagogo is required to charge on its fees. Instead, it sat on your $2,031. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. FanFair publishes a guide for getting a refund from Viagogo 'Such tickets will become void and the ticket holder refused entry to the theatre. 7.2 Copyright. 4. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. 2.15 viagogo Guarantee. 1.3 Modification. The good date is 9/11/21, but the relisted my tickets for 9/21/21. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Section 75 - Tickets bought from Viagogo and concert cancelled 2. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Invalid tickets are defined as anything where buyers are refused entry. Which? Viagogo will keep saying they already paid you but they will never show you the proof of payment. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. . Melissa Taylor paid over 270 for two Wireless Festival tickets in June. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. StubHub to refund canceled events after pandemic complaints Eric Clapton Concert Tickets. No refund, no answered or returned email for days. They will not give me any explantion for this. How to Request a Stubhub Refund [98% Success] - DoNotPay administrator or law firm. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. 4.3 Sellers Shall Not Include Promotional Material with Tickets. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic We will also add Tax on our fees as applicable. Red Hot Chili Peppers Concert Tickets. viagogo is a global online marketplace for live sport, music and entertainment tickets. In 2020, New Zealanders were warned about buying tickets to . If the event has been cancelled, send them evidence of this. But Which? If so, you may be forced to pay for replacement engines and repairs out-of-pocket. We will also add Tax on our fees as applicable. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. The refund will be received from the Event Organizer within 30 days. Viagogo will never pay you after you sold your tickets and you can never get back your money. Including any such items constitutes a material breach of these terms and conditions. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. At no time do We provide the Buyer's payment information to the Seller. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. As well as was able to select what section I wanted to be in for the price I had selected. To be a member of this Site, You must agree to accept the terms in this Agreement. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Gather all the information you have on the purchase. You can add me too. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. Welcome to viagogo's online ticket exchange (the "Site"). I had put the required amount of 180.00 per a ticket. This is so we can promote the sale of tickets and items that You list for sale. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. 6.7 Third Party Information. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Viagogo customers face fight to get cancelled and postponed event refunds . Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. 2.17 Season Cards. You may find other users information to be offensive, harmful, inaccurate, or deceptive. That's not something you're likely to shake off. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Harry Styles Tour 2023. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . Viagogo Refund Policy MoneySavingExpert Forum When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. How do I get a refund from a ticket seller? - Which? Event dates, times, venues and subject matter, which are listed on the ticket, may change. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. I was promised a refund because the tickets I bought were corrupt. The difference between 'cancelled' and 'postponed' events is . Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Are you still waiting on a ticket refund for an event canceled due to the pandemic? Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. PDF FanFair Alliance - Ever get the feeling you've been cheated? You warrant that you are over 18 years old and have the legal capacity to make the transaction. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund Why do my tickets have someone elses name on them? 5.Select 'Item dispute', click Continue and follow the on . We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 1. Waste Management Phoenix Open Ticket. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Viagogo | ProductReview.com.au If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Explain your case the best you can. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Harry Styles Concert Tickets. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Such notice shall be deemed given one business day after the email is sent. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Suggested Article: Verizon Wireless SMS Refund Settlement Details. 3.2 Other Information. says firm changed policy to deny refunds if tickets can be used in 2021. We will not allow You to buy or sell tickets before You have registered with Us. This is so frustrating its been 2 years !!! They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. This company is a total scam. Be the first to hear about special offers. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. By clicking a link you are consenting to this. Viagogo - PayPal Community I have no ideal why a law suit has not come up sooner. This is the easiest way to get your money back. Read more ts would be ready 48 . If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 2.6 Making an Offer. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Privacy Policy | Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . 2.11 Ticket Fulfillment. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. 2.2 Registration. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. 4.2 Stolen Property. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. 3.4 Indemnity. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. We take no responsibility for such issues. 4. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. I must have sent countless emails and phone calls. By Rhona Shennan 23rd Jul 2020, 3:38pm . They gave me complete nose bleed seats. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Actions does not process claims and we cannot advise you on the Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. 4 replies 17.4K views. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. viagogo - Buy & Sell Concert, Sport & Theater Tickets (you can see two date on their site) The Eagles are playing that night at the American Airline Center. 6.8 All Sales are Final. 2.18 Merchant Description. Sent info several times and they made every excuse under the sun. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. All Rights Reserved. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Ticket listings are a representation of actual seat location. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Bruno Mars Tickets. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Even after I provide my bank statement to them and their . You will receive an email notification from Viagogo explaining the same. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Romeo Santos Tour 2023. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. As well as charged me double the amount. By using our Site, You agree to accept this Agreement. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter Anna Netrebko concert canceled by Taiwan orchestra The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. We will contact you. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Ticket-holders to postponed events will be able . According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Viagogo had a selection of how much did you want to spend for a ticket. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. May 3, 2021 / 1:22 PM / AP. Adele FaceTimes fans as some demand refund for flights and hotels over Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Take a look at our advice on writing a letter before you make your claim. I was promised a refund. We think businesses - especially those with substantial resources - should still provide refunds for events . It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness.