A fantastic level of care was provided for my daughter while here. Visit https://www.careopinion.org.uk 4688/4676) Lisa Evans-Dimmock. We were confident that these could be achieved quickly.Key findings related to the following: Published In 2011/12 33,000 ambulances turned up at our Emergency Department. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. The firm said it had complied with the order and the safety of staff and patients was its top priority. Have you experienced something like this, here or elsewhere? Review titled Russells Hall Hospital Replied on 16 May 2022. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. You can search by name or top speciality. We saw and were told that staff were responsive and provided people with appropriate support. Pensnett Road, Dudley, West Midlands, DY1 2HQ. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Russells Hall Hospital WebWe offer a 24 hour stroke service at Russells Hall Hospital. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. Call our main line for general inquiries. Russells Hall Hospital Jobs - 2023 | Indeed.com Tell us what was good and what could be improved, say thanks or call for change Russells Hall Hospital / Accident and emergency Published We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. Our rating of effective was good overall. Creating a new NHS England: NHS Digital and NHS England have now merged. Work on hospital's new two-storey building ongoing We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. We found that arrangements were in place to ensure that medicines were managed safely. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. 4 years ago, I attended this unit after a visit to my gp. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. the service is performing exceptionally well. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. I want to especially thank the There were no clear criteria for patients that could be put into the fit to sit areas of the department. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. 8 June 2012. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. We are pleased to hear that you were impressed with the care and treatment you received with us. The Russell Legacy Project will be located on the hospital campus in Alexander City. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. NX West Midlands. Thank you for taking the time to tell us about your experience at our hospital and rate our services The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. - we'll pass your stories to the people in health and social care who can make a difference. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. People told us that they were happy with the care that they had received at the hospital. I'm OK with analytics cookies. to Russells Hall Hospital Video messages to our community from our Physicians and our Staff. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. Such a lovely Dr and an asset to the hospital. Read about our approach to external linking. Mitie broke Covid-19 safety laws at Russells Hall Hospital Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. 2654/1783). WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. Almost 12% of people coming to A&E received no treatment, just advice. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. About: Diamond also services this route every 20 minutes. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. I visited out of hours yesterday after phoning 111 and being advised to. Our rating of services stayed the same. ADVERTISEMENT: Services or products are not endorsed by the Trust. My Site 12701 We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. All the best and take care. Published I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. West Bromwich, [Very happy with 'Treatment'] B71 4HJ. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. there are some services which we cant rate, while some might be under appeal from the provider. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. nhs.uk Any other browser may experience partial or no support. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. It is great to hear that you received excellent care and treatment in the Emergency Department. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. I replied that I knew this. All inspections: Russells Hall Hospital - Care Quality People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. This was particularly evident in the category of adult majors. I'm feeling more optimistic about my treatment. The services are multidisciplinary and include nursing staff and allied health professionals. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well Russell Medical became a part of UAB Health System in January, 2020. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. All rights reserved. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. All rights reserved. In fact, we're the only hospital in Broward Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Health Education England will join us in April 2023. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. They said the symptoms indicated COVID. Russian minister laughed at for Ukraine war claims. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Russells Hall Hospital Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. 12 July 2019. Agency or bank staff predominantly staffed each area we inspected. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. 3136/3139) Vikki Thompson, AMU (ext. 111 service advised me all the information I had given them about my symptoms etc. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. It is great to hear that you received excellent care and treatment in Maternity Department. I then come down with a pneumonia on my chest. There were areas of poor practice where the trust needs to make improvements. 27 July 2018. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Went here with my young daughter, to A and E, all staff were very helpful and kind. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. We were brought in by ambulance and seen by a doctor within around 10 minutes. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Visit https://www.careopinion.org.uk Acute Medicine Department - The Dudley Group NHS Foundation Your information helps us decide when, where and what to inspect. Our mission is simple: Being the best because, we care. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. The complaints were analysed to look at trends, for changes to be implemented. 2023 Russell Medical. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. We are proud to be the healthcare partner you trust to care for those you love. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. What we found is summarised within the overall summary. 3 December 2014. You canread more about our cookies before you choose. Some patients with suspected sepsis were still not being identified or managed appropriately. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. Bus operators. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. Your lovely comments have been shared with the AEC team who will be delighted to receive them. Emergency Care - Find a Service | Holy Cross Health Russells hall hospital These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. All the best and take care. Paediatrics and Gynaecology etc. Dudley I was then asked to sit in an isolated area, which was not a problem. financial benefits and cost savings for hospitals, and often for patients too. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. If you need sub-specialty input, you will then be referred to different specialties. Care records were still not always written and managed in a way that kept patients safe. One person said, "I have had good treatment, I couldn't ask for better. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. AEC is part of the Same Day Emergency Care (SDEC). WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. Welcome to Russell Medical - Russell Medical Center Russell Medical has been accredited by The Joint Commission since 1959. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. Even the food was great! The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. All the best and take care. It is great to hear that you received excellent care and treatment in AMU and Ward A2. we have taken enforcement action. This review has been completed in response to the trust confirming that they were now compliant with this standard. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical Our rating of safe was Inadequate overall. Let us know if this is OK. Well use a cookie to save your choice. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. Mill House Coffee is []. Patient Experience Team. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. Our rating of responsive was requires improvement overall. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. We are thrilled to hear that staff were proffesional and efficient. I was treated with so much dignity and respect that I left feeling supported and cared for. For common health problems visit your pharmacist, GP or walk-in centre. We were not assured that all patients allocated to wait on the corridor were safe. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. We are currently in the Yellow category for Visitor Risk Level. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. For Covid-19 Test Results or Patient Portal registration please call the number below. skip navigation It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. This means there is low to moderate transmission of COVID in the community. I wouldnt hesitate to re commended Russells Hall to give birth in. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. Browser Support Staff involved patients and those close to them in decisions about their care and treatment. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 Any other browser may experience partial or no support. All the best and take care. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. After being discharged yesterday I had spent a month in your care We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). Wed also like to use analytics cookies. Suspended ratings are being reviewed by us and will be published soon. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? Patient Experience Team. (Purple), High For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. 6 September 2018. We received information from the trust and other bodies monitoring the trust. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall.
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