Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Set the battery to the side for disposal. Make sure the petals are level with each other and on a flat surface. error: E02 - Adjust your brake calipers so that they operate effectively. E5 - Replace controller / replace entire product. GOTRAX. For further repair and troubleshooting help please visit our repair help area. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. If your Gotrax hoverboard will not turn back on you are experiencing an issue. If the wheel spins only when the battery charger is plugged into the scooter then the . Weight: 17 pounds. You can recalibrate your Gotrax hoverboard by following the instructions above. An awesome member of our community made this guide. But some parents may balk at spending more than $100 on an electric scooter. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream It will display all specifications more visibly. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Thank you GoTRAX for fixing my 7 year olds birthday gift! Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. 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So far so good for me. If your charger does not turn green when you plug it in, your problem may lie in your charger. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Roller Blades/Bikes. You will see the LED lights start to flash. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. We check over 250 million products every day for the best prices. 3. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. We'll go through each electric scooter and the error codes that occur. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. I cant find anyone who sells them including the gotrax website, acisneros0873 - What did the brake pad rubbing sound like? If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. I also have a V1 and no issues. If damaged do not proceed. If your Gotrax hoverboard will not turn back on you are experiencing an issue. So, 3 hours for 4 bars = 45 mins of charging time per bar. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Check which of them the problem is and get it fixed immediately. I have had it for over a month now and have had zero problems with it. Looking For The Best Lock For An Electric Scooter? But, as soon as it worked for quite some time, it started showing various problems. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Watch out world! This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If you find any damage, replace it immediately. Test The Battery Pack On A Scooter That Runs. Entice customers to sign up for your mailing list with discounts or exclusive offers. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Can't get the scooter to start. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Here is a link to find the manual for your Gotrax hoverboard. If there is, youll need to buy another one and replace it. Therealjondotcom 3 yr. ago. Please Note, some electric scooters share error codes. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Take care of your ride so it can take care of you. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Of course, you could also have an issue with your battery. I err on the conservative side, and would rather "under charge". Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. This is one of the most common problems we hear about, so it's always worth checking first. This issue is new and is being looked at now.. Back wheel cover scraping tire. The speed of the GKS kids scooter is locked at a safe but fun 10mph. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Here is a link to find the manual for your Gotrax hoverboard. GOTRAX - F5 Electric Bike. Gotrax scooter not charging? Back wheel brake mis-aligned. This scooter is giving a E3 Error code and the manual simply states to replace the console. We'll go through each electric scooter and the error codes that occur. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Always be sure to consult the . When the battery is fully charged it will change from red to green. How to restore default settings on GOTRAX GXL V2. Make sure all connections are secure and there arent any exposed wires or noticeable burns. You can recalibrate your Gotrax hoverboard by following the instructions above. Beeping can also indicate uneven pressure on the hoverboard sensors. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. 0000002987 00000 n Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Check the lights, the brakes, and all the features, and make sure they are all working properly. When it comes to hoverboards, the magic fix-all is called recalibration. Yes, you read that right. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. When the battery is fully charged it will change from red to green. Then plug your charger cable into both ends and leave it overnight. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Returned the v2 and are now trying a m360 instead /crosses fingers. Codes often have simple solutions and we are here to assist. Learn more about your GOTRAX from full overviews and specs to troubleshooting. . GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . If it is hard to install, stop and inspect the consoles pins under the head unit. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Shop safe on GOTRAX Official website. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. What if the part I ordered did not solve the problem? I have updated my review from 1 star to 3, and will update again . To power the scooter off, press and hold the red button for 5 seconds. If that doesn't work, email support. - Easy fix. I try and ride economical to maximize range and durability. These are as follows. Of course, you could also have an issue with your battery. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Store the screws and hook in a safe location for later use. There are many possible reasons why your Gotrax hoverboard is not balancing. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Set the line out of the way once disconnected. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. . If you have done these things, but are still having trouble, please contact customer service. I had my second issue within 17 business days of receiving the scooter. Turn the key or power switch on and engage the throttle all of the way. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Turns on but shows zeros no matter what. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. 0000006275 00000 n When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. I've had it for a full month now but never knew how to. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Power on your scooter and take it for a test drive. When you plug your charger into the wall, the indicator light will turn green. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Its possible the quality slipped with the V2, but they are basically the same scooter. New comments cannot be posted and votes cannot be cast. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. 0000007190 00000 n GoTrax V2 Not Working. Beeping can also indicate uneven pressure on the hoverboard sensors. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. rider weight: 154 Lbs. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. These codes will pop up over your console's display when there are issues within your electric scooter. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller.
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