Thanks for your feedback. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 The dress we purchased did not fit at all like the photo depicted on the site. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. We therefore have no responsibility or liability for the content and activities of these linked sites. Key Employees of Lucy In The SKY. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This isn't a real company. Lucy never replied to me or PayPal. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Don't waste your time here! They said they will refund me within 10 days without any explainations for their lateness. 0333 7591 018. Write a review Sign in. Terrible return policy. I wish they were more transparent with the type of quality on their website. Los Angeles, California Do not order from here. - Kate. Anyone can write a Trustpilot review. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. For further information, please visithttps://help.afterpay.com/hc/en-au/. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. -Kate. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. We're so sorry to hear that you had issues with your order. Call costs from other providers will vary. I greatly appreciate the customer support 24 hour 7 days a week chat box. If you need help please email us at resolution@lucyinthesky.email if anything else. LUCY IN THE SKY Help Centre. Ordered my daughter a winter formal dress. We're so sorry to hear issues with your order. With no warning either time. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Free Shipping Worldwide, over US$50. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. You can email us at resolution@lucyinthesky.email so we can further assist you. We're sorry to hear about the sizing issue. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. You can email us at resolution@lucyinthesky.email! We reserve the right to withdraw linking permission without notice. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Tip for consumers:Cannot get a refund, only store credit. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Do you agree with Lucy in the Sky's 4-star rating? Critic England, United Kingdom. You can email us at resolution@lucyinthesky.email! After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Amazon.com: Customer reviews: Lucy in the Sky Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Not worth the hassle and loss of money. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? -Kate. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. It is 9/23 no dress. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. GetHuman does not work with Sky's customer support operations, directly or in any . Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Belle R and the team at Lucy in the Sky were great to work with. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Shein has better quality than this garbage! Orders and upgrades. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Her real name is Carmen and she is secretive about her backstory. Check out what 6,872 people have written so far, and share your own experience. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. We want to make sure that this refund goes through immediately. He understood my issue, addresses it and rectified it. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. - Kate, Hi Chris! I ordered a size larger and they still didn't fit. I had an issue with my dress being see through and needed a replacement soon for an event. Our small is generally the equivalent of a US Size 2. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. This has been quite frustrating. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, - Kate, Hi Gosset! After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. Please note that business days do not include weekends or public holidays. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. We're so sorry to hear that your order had quality issues. They are absolutely, THE VERY BEST!!!! Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Share. It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. Both dresses arrived back to back and they looked nothing like it did online. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. What Is Lucy in the Sky? Haiker Rojas. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. I would never recommend purchasing from this company unless you don't care if you ever get the item. It was not the representatives fault, so she did great, but the company should do better in alerting guests. They said I would be receiving updates and a tracking number. Annoying, right?! For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. If you are in between sizes, we would generally suggest to order a size up. Yes! WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Contact Centre & Operations Archives - sky Order took over 2-4 weeks to be delivered. Our regular return policy applies to all orders made through AfterPay. Lucy in the Sky, Inc may change this policy from time to time by updating this page. If you need your dress for a specific date you might want to find a different one. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I was never updated or contacted. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Your card will be debited immediately upon authorization being received. Thanks for your feedback. There is no phone number and the chat has been disabled. From time to time, we may restrict access to some parts or all of this Website. Chat is only option and that takes hours to even get a chat representative. These linked sites have separate and independent privacy policies. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. I am telling all my friends how bad the quality is and to never order from them. Number of comments: 0 Shipping I need to change my address or order, how do I do this? The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. I was horrified. Worst experience. This is the only time I ever have ordered something online when the seller would only give store credit. Article created 4 years ag Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. -Kate. 03337591728. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Lyst Authenticcom meets visitor expectations and captures their These used to work but not sure if they are still valid numbers. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. O2 do tend to change them occasionally if they become oversubscribed. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. Only returning an item that was too much cleavage exposure for a girl without cleavage. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. would it arrive by october 26th? -Kate. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. I will absolutely be reordering a new size and be a returning customer! , over 6 weeks. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Thanks for your feedback. Registered: 04-01-2009. on 10-08-2013 09:47. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. I have never been able to complete a return that quickly. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! I wear a size 12, and the size 12 they shipped me barely fit over one leg. 1860 500 6633 is Tata Sky WhatsApp customer care number. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. But, not to worrythey charge your credit card as soon as you make the order. We cover the cost of all domestic return shipping for all styles. All international orders are shipped with DHL International Packet Plus. Article created 4 years ago. Lucy in the sky is our GO TO for all things special occasion. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. I regret buying anything from them. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Is Lucy In The Sky Legit & Ethical? Is It Really Trustworthy? (2022) You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Delivery date was Feb 17-24th. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy Harley-McKeown; Jessica Clark; . Yes. there is a dress i like but it is all out of stock. Business days do not include weekends or public holdiays. Thanks for your feedback. It goes against our guidelines to offer incentives for reviews. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Closed now : See all hours. LUCY IN THE SKY - YouTube Products used:We havent received the products, Hi Jessica! This cost is not covered by us and is charged directly by your local government. Hi Melissa, Ordered a dress for my daughter homecoming and it NEVER came. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. Hi Hailey, Thanks for your feedback. Hi Kat! Hi Mandy, If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. We would suggest to double check your card details. Not to mention that the slip underneath hardly covers anything. In the case of any expired store credits, we will gladly issue another current one for the same value. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. I had to do a charge back from my credit card company to get my refund back. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Hi KM, 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. I HAVE MY TRACKING NUMBER. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Tip for consumers:NO REFUNDS! HOW DO I CHECK DELIVERY STATUS OF MY ORDER? All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. These numbers are generally staffed between the hours of 7 am to 11 pm every day. Do not buy from them. -Kate. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. . You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. LUCY IN THE SKY IS OUR GO TO! Products used:None, I never received them. We use dedicated people and clever technology to safeguard our platform. WHAT INFORMATION DO WE SHARE WITH OTHERS? Then, the item never ships. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Excellent Customer Service, Quality Name Brands. Please email us at resolution@lucyinthesky.email so we can assist you further. I ordered my daughter's homecoming dress on 9/20. Beyond disappointed. Please use the following size guide to help determine your size of clothing. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Sky Customer Service Telephone Numbers - Digital Plans Hi Carol, Thanks for your feedback. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Daughter bought a dress for homecoming from this site. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Don't waste your time or money, just go somewhere else! The package was never opened -- and sent back immediately. Please let us know if we can help any further. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Help and support; Contact BT; Back. i am from spain. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Companies can ask for reviews via automatic invitations. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Her mom (Gene's mother's sister) has moved to France. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Yet Lucy in the Sky refuses to give a refund. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Contact Us - Sky Cable The cost of foreign products and services may fluctuate. They have horrible customer service and cannot call because it's a bogus phone number. Please email us at resolution@lucyinthesky.email so we can look into this for you. Lucy in the Sky Reviews, Complaints, Ratings -Kate, it was my first time ordering from Lucy in the sky. We're so sorry to hear about the order. The complete opposite of lawyer James, Nathan is carefree and fun. We're so glad you were able to utilize our 24/7 chat! After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. You can email us at resolution@lucyinthesky.email! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Thanks for your feedback. How would you even know if something would fit or if you'd like the quality? I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Facebook is showing information to help you better understand the purpose of a Page. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Contact from abroad. Don't take the risk and give them your money. https://www.lucyinthesky.com/shop/index.php?route=account/login. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
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