We can't get your messages right now. It may take 3-5 minutes to reboot. Pricing, terms, and offers subject to . The most recent Optimum outage reports came from the following cities: It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. . Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. Hey @optimum internet been down all day since I woke up at 6am. Report a different problem Report a tree, light or possible power theft. Electrical power is needed to operate your . Check for reported outages @OptimumHelp no service for over an hour. Make sure to report and . All rights reserved. Access is included at no additional cost to customers with Optimum 1 Court Square West, Long Island City, NY 11101 We need the GPS enabled on this device and your permission to use your location. Internet. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimum does not impose data caps on fiber or cable internet plans. . If you are using a battery backup, reconnect the modem to the battery and wait 30 seconds for the lights to come on. Find out what is going on. At the moment, we haven't detected any problems at Optimum. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. I understand that consent is not a condition of purchase. Learn about outage & storm safety Reliable energy starts by putting safety first. Invalid password, please complete all fields. So unsatisfied. Also don't post any of your personal information. @OptimumHelp any update when service in Franklin borough will be restored? They refuse to return any of my $257 monthly payment despite me having cancelled service two days into the billing cycle. Help. View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. Ive been patient. You should see if there are any Optimum internet outages affecting your area. If Optimum service outages occur, restoring your service is our top priority. if it's plugged into a cable box, VCR, DVD player or gaming system. Any eta on restoring service? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Also don't post any of your personal information. Optimum by Altice offers service in 17 states. Some of the functionality and menus may not be available with this browser. Latest outage, problems and issue reports in social media. Brenham isnt that small of a town. If you are currently experiencing an outage and have not yet reported it, please report your outage. Now turn on your TV. View a map of over 1 million Optimum WiFi hotspots and easily search to find locations close to you. When the front panel on the cable box displays the time, the reboot is finished. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. Optimum WiFi hotspots are a network of over 1 million WiFi There may be a slight delay while the menu screen loads. Make sure to report and "downvote" such posts. Never Go Near a Downed Power Line, Even if You Think it's No Longer Carrying Electricity! CALL NOW How to Get Compensated by Optimum On Your Own Invalid password, please complete all fields. Optimum Outage Map, The Bronx, New York. Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Please try again later. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Are you also affected? @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). All services not available in all areas. ^David. 2023 CSC Holdings, LLC. By selecting Accept all, you consent to our use of Cookies. Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) Make sure to report and "downvote" such posts. . Try visiting the following official links: We'd be happy to assist you with any promotional issues. View storm video . If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. @OptimumHelp the internet has been down in bushwick for over 5 hours! See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and There could even be connection issues between your home or business and the nearest utility pole. Without power to your home, your Optimum service will not work. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Combining internet service and a mobile plan on one account can save you up to a years worth of mobile phone charges. Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Make sure to report and "downvote" such posts. Count to 5, then plug it back in. You can use your own modem too if you prefer. Ive been patient. Optimum offers both internet and mobile services. Service for. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Customer service is a joke. Learn More. We always do our best to keep the lights on for the community, but sometimes outages occur. Reliable energy starts by putting safety first. are also linked at the bottom of this page. @OptimumHelp I just received the worst customer service response after their scheduling error! We will debit Those are pretty lousy hours if you work outside of the home and can't call during that period. A tech has been out here every week. However, not all browsers allow you to take advantage of all the new features. During significant storms, we will share updates on our social media accounts. This user guide shows how to use the outage map by accessing it through the web on a desktop. Having problems? Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. Report a tree, light or possible power theft. Download the WiFi HotSpot Finder App. Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Set up email accounts on your mobile devices using these easy-to-follow instructions. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. Brenham isnt that small of a town. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. I also agree to the Terms and Conditions and Privacy Policy, which Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream In the last three months, how would you rate Optimum? Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Currently we are unable to access your location. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Realtime status of outages and problems with service providers. Plug your equipment back into the power source. To avoid unauthorized access, youll still have to enter your password. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Having problems? An outage is declared when the number of reports exceeds the baseline, represented by the red line. Report problem. phone, or tablet with your Optimum ID and password. Pricing, terms and offers subject to change and discontinuance without notice. @optimum Optimum sucks. If you have any questions, send an email to info@broadbandnow.com. If you have any tips or frustrations you wish to share, please leave a message in the comments section! We shed light on answers to common outage. @OptimumHelp internet outage in Bushwick (zip code 11206). Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. Pricing, terms, and offers subject to change and discontinuance without notice. If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. Read on for details. What is going on ? It's been over 3 hours. Optimum offers cable TV, home phone, and mobile services along with home internet service. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Frustrations? Tips? If no outage is shown, trytroubleshootingthe issue. or call (844) 910-2593 Make sure your computer's software is up to date. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. Try visiting the following official links: We'd be happy to assist you with any promotional issues. @OptimumHelp Outage in Sylva, NC? If you have forgotten your security code, please call 800.956.4237. Also don't post any of your personal information. Service Electric Cable TV, CSC Holdings, Cablevision, Morris Broadband, Optimum, Altice USA, Service Electric Broadband Cable, Service Electric Cable TV of Hunterdon, Cablevision/Optimum. All services not available in all areas. Yes, I have to wait a week for a tech to get to me. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Check your internet connection by opening a web browser window. 1. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. Use of this site constitutes acceptance of the AEP Terms and Conditions. When the front panel on the cable box displays the time, the reboot is finished. Report Outage Online. How can you prepare for a storm? View the steps. Optimum is having issues since 05:00 AM EST. @OptimumHelp no service for over an hour. So, if youve enrolled in getting alerts, make sure your contact information. If you should lose power, these tips and resources can help you manage while our crews work to restore service. BroadbandNow Internet Service Provider Awards 2020. Twitter: @OptimumHelp @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. What is going on ? Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands.
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